Return and Refund Policy
At Aqua Force, your satisfaction is our top priority. If you are not entirely happy with your purchase, we provide a simple return process to ensure you receive the gear that is right for you.
30-Day Return Period We provide a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns: To be eligible for a return and a full refund, please ensure:
- The item is in the same condition that you received it: unused and unworn.
- All accessories, manuals, and parts are included in the box.
- The product is in its original packaging.
- You have the proof of purchase or order confirmation.
How to Start a Return
- Contact us at info@aquaforceza.co.za to request your return.
- Once your request is approved, we will provide specific instructions and the return address.
- Note: Items sent back to us without a prior return request will not be accepted.
Shipping & Costs
- Customer Responsibility: Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
- Defective Items: If the product is defective or damaged upon arrival, Aqua Force will cover the return shipping costs.
Damages and Issues: Please inspect your order upon delivery. If the item is damaged or incorrect, contact us immediately with clear photos or videos so we can resolve the issue as quickly as possible.
Refunds Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 7 to 10 business days. (Please note that your bank or card provider may require additional time to post the refund).
Warranty: We stand behind our quality. All Aqua Force boards include a 12-month limited warranty, and accessories include a 6-month limited warranty covering manufacturing defects. This warranty does not cover damage caused by misuse, improper storage, or normal wear and tear.
